INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does it take to ship my order?

We process all orders within 1-2 business days. Once shipped, delivery times may vary depending on your location and chosen shipping method. A tracking number will be provided once your order has been dispatched.

Can I change my shipping address after placing an order?

We can update your shipping address within 30 minutes after placing your order. If the order has already been processed or shipped, we won’t be able to change the address. Please contact us immediately at support@bellecos.com for assistance.

What is your return policy?

We accept returns for all items within 30 days of delivery. Opened and unopened items are eligible for return if they are in usable condition (e.g., free of stains, tears, odors, or damage) and include all original packaging.

How do I initiate a return?

To start a return, email us at admin@topazislands.com and include your order number, reason for the return, and product details. We will provide a Return Merchandise Authorization (RMA) and specific instructions for shipping your item back to us.

Do you cover the cost of return shipping?

For products returned due to damage or defects caused during delivery, Topaz Islands Inc will cover the return shipping fees.
For returns due to customer dissatisfaction, customers will need to cover the shipping fees.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

We value your feedback, questions, and concerns and strive to provide excellent customer service. If you need assistance with your order, returns, exchanges, or any other inquiries, our team at Topaz Islands Inc. is here to help! You can reach us using the following contact methods:

Email Us

For all inquiries, please email us at support@bellecos.com.

We aim to respond to all emails within 1-2 business days.

Call Us

For immediate assistance, you can reach us by phone at: +1 888-264-2545.

Customer Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (MST)
  • Weekend and Public Holidays: Closed