How long does it take to ship my order?
We process all orders within 1-2 business days. Once shipped, delivery times may vary depending on your location and chosen shipping method. A tracking number will be provided once your order has been dispatched.
How can I track my order
Once your order is shipped, we will send a confirmation email with a tracking number. Use this number to track your package through the carrier’s website. If you experience any issues, contact us at support@bellecos.com.
Can I change my shipping address after placing an order?
We can update your shipping address within 30 minutes after placing your order. If the order has already been processed or shipped, we won’t be able to change the address. Please contact us immediately at support@bellecos.com for assistance.
What is your return policy?
We accept returns for all items within 30 days of delivery. Opened and unopened items are eligible for return if they are in usable condition (e.g., free of stains, tears, odors, or damage) and include all original packaging.
How do I initiate a return?
To start a return, email us at support@bellecos.com and include your order number, reason for the return, and product details. We will provide a Return Merchandise Authorization (RMA) and specific instructions for shipping your item back to us.
Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to a defect or error on our part.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us at support@bellecos.com within 30 days of delivery. Provide photos/videos showing the damage for verification. We will replace the damaged item or issue a full refund at no additional cost to you.
Do I need to keep the original packaging for returns or exchanges?
Yes, retaining the original packaging is required for all returns and exchanges. For defective or damaged items, keeping the packaging helps expedite the process.
What payment methods do you accept?
We accept these payment methods: Paypal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
